DELIVERY TIME
The estimated delivery time for major cities is 1–3 working days, while deliveries to other cities and remote areas may take 3–5 working days.
Kindly ensure that you are available on the provided contact number so our team or courier partner can reach you smoothly.
Please note:
Delivery timelines are subject to product availability and order confirmation.
During promotional or sale periods, order processing and delivery may take slightly longer than usual.
For safety and secure handling of your fragrance products, we strongly recommend delivery to your residential or official address. The Brand will not be liable for any loss or damage in case of delivery at self-pickup points (e.g., courier offices).
INTERNATIONAL DELIVERY
International orders are dispatched within 5–7 working days after order confirmation.
Delivery time may vary depending on the destination country.
Once an order status is marked as “In Process,” it cannot be canceled or refunded.
In case of refusal to accept delivery, customers will be responsible for shipping and customs charges.
During sale events, international delivery may take longer than usual.
CANCELLATION POLICY
Prepaid orders can be canceled within 6 hours of placing the order.
Refunds for canceled prepaid orders will be issued in the form of store credit or voucher.
Once the order status changes to “In Process,” cancellation or refund is not possible.
PAYMENT THROUGH CARDS
We strive to provide a safe and secure shopping experience. In certain cases, payment verification may be required as per banking regulations to prevent fraudulent transactions. Our team may contact you via call or email for verification purposes.
The Brand reserves the right to cancel any order if the payment is declined by the authorized financial institution.
DELIVERY CHARGES
A flat shipping fee of Rs. 180 will be charged on all orders delivered within Pakistan.
International shipping charges vary depending on country, state, and city.
International orders may be subject to customs duties and taxes, which will be the responsibility of the customer and collected at the time of delivery.
TRACK YOUR ORDER
Once your order is dispatched, you will receive an email/SMS with your tracking number.
You can track your perfume shipment via the courier’s official website.
For tracking assistance, contact us at: ibnesadiq.com
We work with trusted third-party logistics partners for safe and timely deliveries.
The Brand is not liable for delays caused by courier companies.
⚠ Important: To protect yourself from scams, please do not make advance payments for Cash on Delivery (COD) orders through JazzCash, Easypaisa, or bank transfer before receiving your parcel.
WANT TO AMEND YOUR ORDER?
If you wish to modify your order, please contact our Customer Support Team before your order is processed. We will be happy to assist you.
📞 Customer Support: [03007324078]
📧 Email: ibnesadiq12@email.com
🕘 Support Hours: perfume &luxary items
